Manager Clinical Operations CA

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Responsible for providing supervision and leadership in multiple regions under Clinical Operations and oversight of staffing including but not limited to managers, supervisors, medical assistants, etc.

General Duties/Responsibilities (May include but are not limited to):

• Oversight of multiple clinical programs.
• Focus on driving outcomes in Medicare Risk Adjustment, Medicare STARs and overall budget management.
• Able to manage diverse teams working in an office and remote setting.
• Assist with developing and oversight of policies, workflows, staffing plans and productivity goals.
• Ensures office processes are efficient, support care center goals, and enhance patient satisfaction.
• Collaborate with leadership within and across markets to address barriers and drive organizational goals.
• Assists in strategic development for assigned markets including member engagement strategies, productivity goals, and special programs/projects.
• Able to act as spokesperson for the Alignment Clinical Model including conducting trainings and presentations for local partners including health plans, PCPs, medical groups, etc.
• Ability to conduct tours of clinics to a wide range of internal and external individuals/groups.
• Able to effectively deliver information to all levels of leadership and frontline staff in appropriate manner.
• Manage customer expectations and develop trainings/plans to consistently exceed organizational targets for member experience.
• Provides administrative support and reports to Manager as needed.
• Any other duties as assigned.

Supervisory Responsibilities:

Oversees assigned staff. Responsibilities include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

Minimum 5 years of experience in management and oversight of outpatient medical offices.

At least 5 years of supervisory or leadership experience required.

Experience with Medicare and Medicaid patients preferred.

Knowledge and experience with managed care or insurance plans preferred.

Education/Licensure:

Bachelor’s Degree required. Master’s degree preferred in a Healthcare Administration or other related field.

Current Driver’s License.

CPR/First Aid Certification is required.

Other:

Strong Microsoft Office Experience including Word, Excel and Powerpoint.

Strong analytical skills.

Excellent presentation skills

Strong communication skills

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee will be required to travel to other clinic locations away from his/her home locations; patient homes; corporate offices and/o