Post Install Representative (In Office/Virtual)

Description

*This position is not remote*

You will be working with a team in our Medford, OR office. Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation. This is accomplished through virtual appointments, by answering any questions, and teaching clients about their system.

The Role:

Virtual Appointments

• Meet with customers via video chat and educate the customer about their system
• Connect solar systems to the internet and provide the customer their login information for the app
• Provide customer service for anything that arises

Administrative/Customer Relations

• Upload all information from appointments each day
• Communicate with the Post Installation Manager to identify trending issues
• Network with all departments within the company to ensure we can address any issue
• Upload documents and required media files for each appointment
• Maintain open relationships with all clients and answer any questions that arise

Maintenance

• Weekly meeting with Post Installation Manager to track goals and continue growth

Requirements

Who You Are

• Prior experience in hospitality, public relations, or sales
• Prior experience in customer service or client relations
• Excellent interpersonal skills
• Keen attention to detail along with organizational and time management skills
• Experience working with teams and offices in multi-state locations
• Knowledge of Excel and Google Suite
• Prior solar experience would be very helpful, but not required

Who You’ll Work With

• Post Installation Manager
• Administration
• Marketing Department and Director of Marketing
• Troubleshooting department
• HR Department
• IT Department
• Solar system owners

Why Purelight

• Paid holidays and paid time off
• Medical/dental insurance
• Work/life balance
• Opportunities for growth

Salary Description $20/hr