Specialist Player Lounge-Full Time, Laurel Lounge (Tropicana Atlantic City)

ESSENTIAL FUNCTIONS:   Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Total Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.   Immediately greets and seats guests with a smile and initiates the execution of the great service experience.  Responsible for seating and rotating lines while recognizing and developing rapport with VIP’s.  Responsible for the accuracy of forecasted waiting times.  Performs “satisfaction checks” when not seating guests.   Oversees duties performed by the Buffet Beverage Server/Beverage Server to serve fast and efficient turnaround of tables.  Demonstrates excellent customer service skills and ability to market the outlet.   Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned.  Maintains knowledge of all menu items and other pertinent information regarding the Seven Stars Lounge and Laurel Lounge.  Will be responsible to approve or deny admittance to the Seven Stars and Laurel Lounge for additional guests of Club members through comp issuance.   Promotes Caesars and acts in a professional and courteous manner.  Exhibits a positive, outgoing personality.  Performs station and side work checks.  On occasion, may perform non-union restaurant duties assigned.   EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent.  Entertainment background or restaurant experience a plus.  Outstanding public relations skills and outgoing personality.   Knowledge of MICROS system preferred.   Appropriate training on CMS system.   DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic pro