Software Engineer, Menu & POS Platform

<h2><strong>Who we are</strong></h2> <p>In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben &amp; Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.&nbsp;</p> <p>&nbsp;</p> <p><strong>What you’ll do</strong></p> <p>Our <strong>Menu Platform</strong> (featured on our <a href="https://techblog.citystoragesystems.com/p/multi-channel-multi-location-menu">tech blog</a>) is the central hub for comprehensive menu management. It streamlines operations, enhances customer experience, and provides a single source of truth for menus across:</p> <ul> <li><strong>Online delivery channels</strong> (DoorDash, UberEats, Grubhub etc)</li> <li><strong>Point-of-sale (POS) systems</strong> (Square, Toast, Clover, NCR etc)</li> </ul> <p>Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. With <strong>99.99% platform availability</strong> and <strong>150,000+ restaurants</strong>, our platform is a critical infrastructure for restaurants worldwide.</p> <p>As a <strong>backend-focused Software Engineer</strong>, you will help advance this high-scale, high-impact platform. You will:</p> <ul> <li><strong>Build data-driven features</strong> that power dynamic menu operations.</li> <li><strong>Contribute to planning and strategy</strong> for tools and internal platforms.</li> <li><strong>Design, implement, and test</strong> backend services using agile practices.</li> <li><strong>Collaborate cross-functionally</strong> with engineering, product, and support teams.</li> <li><strong>Write, debug, and maintain</strong> high-quality code across multiple projects.</li> <li><strong>Architect scalable systems</strong> capable of supporting large, distributed workloads.</li> <li><strong>Improve platform reliability</strong>, performance, and developer experience.</li> <li><strong>Champion innovation</strong> and continuously explore new technologies and approaches.</li> </ul> <h2>&nbsp;&l