Regional Director, Bus Development

SUMMARY:

Plans, organizes, leads and controls the functions and operations of a specific region to achieve the established goals and objectives that contribute to the ongoing success and profitability of the Company. This position is responsible for leading the region to meet annual premium goals through new business and renewals while maintain profitability and agency relations.

 

RESPONSIBILITIES/TASKS:

• Develop and execute strategic and operational business plans, regional goals and standards consistent with company’s vision and communicate to the regional workforce. Work with each discipline to strategize and plan for achieving goals and objectives to improve service to customers and agents.
• Oversee the business development operations of a region to achieve results and ensure service according to plan and established metrics.
• Oversee and direct ongoing high quality service (information sharing/problem resolution) to internal and external customers.
• Works closely with Corporate Underwriting related to underwriting decisions.
• Develop and monitor the territory business plan and execute strategic priorities to maximize region’s potential and to ensure the retention and acquisition of business including; premium projections, reviewing environmental factors, competitive climate, and customer and agent expectations.
• Communicate in writing and by telephone with agents, insured policyholders, attorneys, accountants, government and regulatory agencies. Ensure compliance with filings and state regulations in all jurisdictions where business is written.
• Consistently monitor workflows to maximize efficiency. Take key leadership role in ensuring the tools are in place to achieve objectives established for the region.
• Provide oversight and direction of unique and/or complex underwriting. Approve/decline underwriting, audit, and billing referrals when applicable.
• Serve as public relations liaison for the Business Development department with industry organizations, agency relations, and employees.
• Establish and implement long and short term business strategies that reflect market competitive conditions at the local and national levels.
• Provide vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Represent company in community industry programs and conferences and the department on key committees or workgroups.
• Develop strong partnerships with internal departments and external customers.
• Develop annual unit budget, monitor budget and identify budget discrepancies. Research cause of discrepancies and make adjustments or recommendations.
• Coordinate on-site meetings and off-site consultations with employers and agents.
• Responsibility for balancing workload to optimize the effectiveness of the department. Develop procedures, resources, and quality controls to maintain a competent and efficient staff and ensure that the staff is thoroughly knowledgeable in all aspects of the department functions.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

DIRECTION EXERCISED:

Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling

employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

Performs other related duties which may not be specifically listed in the position description, but which are within the general occupational series and responsibility level typically associated with the employee’s class of work.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

Bachelor’s degree in insurance, business or a related field required. Continuous learning required, as defined by the Company’s learning philosophy. Certification, or progress toward, highly preferred and encouraged.

EXPERIENCE:

Ten years progressive responsibility in a underwriting environment with demonstrated technical knowledge that provides the necessary skills, knowledge and abilities required. Five years demonstrated leadership in an underwriting environment required. Workers Compensation experience required.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Must demonstrate leadership ability and team building skills to effectivel