PH2S/HealthNow Clinical Research Coordinator

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Job Title:

PH2S/HealthNow Clinical Research Coordinator

Department:

Medicine | Emergency Medicine

The PH2S/HealthNow Clinical Research Coordinator (CRC) coordinates patients’ activities to facilitate the appropriate delivery of health care services and transition of care across the continuum in the Emergency Department’s PH2S/HealthNow Program. The CRC is responsible for intervening with populations most at risk for threats to health and well-being at the earliest opportunity and provides linkage to care to improve health outcomes. 

The CRC performs a wide range of clinical-support, recruitment of study participants and administrative functions to fully support the program. In a professional manner, the CRC interviews patients to elicit health needs history; administers questionnaire in a courteous, professional, and empathetic manner; conducts point of care testing and coordinates testing for HIV and Hepatitis C; as applicable, refers to appropriate community resources and provides linkage to care; maintains patients records ensuring strict confidentiality; maintains appropriate tracking and reporting systems; collects, analyzes and Q/As data for inclusion in progress reports.

The CRC is responsible for carrying out successful screening, intervention and linkage to care of patients presenting to the Ohio State University Wexner Medical Center facilities for various health related services such as addiction, pain, infectious diseases, harm reduction education, addressing non-clinical barriers preventing engagement with the health system. Maintains communication with patients and coordinates linkage to care services post discharge. Additionally, the CRC may work in a variety of settings as necessary to complete work as approved by medical director, HealthNow manager, relevant stakeholders, and administrators that promote implementation, system redesign, education and quality initiatives.

Essential Functions:

The CRC is responsible for implementing day to day activities for the HealthNow, following-up with patients post discharge, and screen/enroll patients for various research studies. The CRC will receive referrals from the Health Promotion Advocates/review lab reports to determine if patients may be eligible for HealthNow program activities. The CRC is responsible for completing required release of information (ROIs), providing appropriate linkage to care, and developing/maintaining on-going communication with community partners.  The CRC will consent and enroll participants in eligible research studies. 

70%: Clinical Role 

Address patient concerns through active listening and escalate as needed to the care team. Provide linkage to care for diseases of public health importance and ensure referrals are completed and patients’ needs are addressed. Research and remain up to date on available services/programs both within and outside of the OSU network that may benefit patients in order to successfully match patient needs with resources. Maintain appropriate tracking and reporting systems and complete other related duties as assigned. The CRC employs motivational interviewing (MI), open ended questions and client centered counseling to collect patient information and ensure the necessary information is promptly passed on to the care team. This role involves multi-disciplinary teams and collaboration.

30%: Research Role 

Provides assistance in support of clinical research studies being conduc