Client Tech Support Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Tech Support Engineer

What does a successful Client Tech Support Engineer do at Fiserv?

As a Client Technical Support Engineer, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners.
 

You will identify opportunities to improve the client experience that will drive business results. This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!

What you will do:

• Respond to, investigate, and resolve issues involving production applications and systems using documented procedures and solutions.
• Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness.
• Accurately and concisely document production support issues for subsequent root cause analysis and operational and management analysis and reporting. Perform routine application and system administration and maintenance tasks on schedule and as needed to meet client expectations for system availability.
• Validate application and system health after planned maintenance and as needed to meet client expectations for system availability.
• Assist team with on-call coverage.

What you will need to have:

• Bachelor’s degree in technical discipline or post-secondary technical training preferred or equivalent job experience.
• Industry Knowledge: Basic understanding of the banking/financial services industry.
• Ability to work under pressure to complete tasks on schedule and with high quality.
• Detail-orientation with ability to execute complex, technical system administration procedures.
• Ability to work non-standard hours as part of 24X7 team including part of an on-call rotation.

What would be great to have:

• Client Focus: Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-oriented approach to handing client calls/cases (via phone, e-mail, or case).
• Proficient written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.
• Technical Knowledge: Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. A