Site Lead Medical Assistant

Description

Summary

Collaboration with the physician/provider and patient. The Site Lead will direct the clinical staff at the clinic assigned including scheduling, inventory control, ordering of all necessary supplies, clinical documentation, maintaining the aesthetics of the clinic, and overseeing operational standards.

Essential Duties and Responsibilities include but are not limited to the following: 

• Maintains appropriate clinical/clerical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
• Assists to maintain the proper number of staff members needed to staff all clinic location needs. This includes assistance with training, scheduling, competencies, minimizing the use of overtime/temporary labor.
• Coordinates coverage for open shifts on schedule and for call-outs due to sickness or unscheduled occurrences. Works open shifts if no one is found to replace vacancy.
• Maintains adequate inventory of clinical supplies by preparing and submitting requisition request to Administration on a recurring basis.
• Ensures ordering of all supplies, narcotics, instruments, and other materials needed to maintain clinical standards. Takes weekly inventory, oversees, unpacks, and restocks supplies, medications, and materials. Maintains up to date records of all invoices, goods delivered, and returns made.
• Ensures interior and exterior facility issues are identified and addressed in a timely manner, including facility maintenance and alarm issues.
• Provides oversight and guidance to the staff and assists with orientation and training in coordination with other company administrators. Works with the company administrators to ensure that staff members are providing the highest level of customer service. Ensures that patients are not turned away and directed to the emergency room without physician evaluating the patient.
• Maintains all clinical documentation, including narcotics logs, sample medication logs, patient lab logs, quality control logs, patients to ER logs, and disposal of expired medications logs; all are to be kept up to date for compliance with applicable regulatory agencies.
• Utilizes all equipment, supplies, facilities, and resources of company in a prudent and efficient manner.
• Accurately, efficiently, and completely documents all clinical patient care data.
• Performs monthly Medical Record chart audits for the designated facility or at times as directed by the Medical Directors or other designee who may be of clerical, clinical or billing background. Will review missed opportunities with staff members as indicated and provide feedback to those whose Medical Record completeness are found to be deficient. Managers will be notified of noted trends, repeating issues, or significant patient care & safety concerns. 
• Utilizes all equipment, supplies, facilities, and resources of the company in a prudent and efficient manner.  
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with company guidelines.
• Other duties as needed.

Supervisory Responsibilities

Required to oversee daily clinic operations and shift coverage.       

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Responds well to questions; participates in meetings.
• Written Communication - Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Promotes a harassment-free environment.
• Ethics - Keeps commitments; works with integrity and ethically