Senior Network (Resident) Engineer - Netherlands

Resident Engineer - Netherlands - Enterprise

This is a highly technical role, providing implementation and operational support remotely for Juniper Network products. 

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer’s network and provide mentoring on Juniper solutions.

The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment. This is a senior role, and the candidate must be able to work on its own, under live network environment pressure.

Responsibilities:

In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas: 

• Design Validation and Verification testing
• Interoperability testing, multi-vendor
• Acceptance testing of new software releases
• Adaptation of test cases for automated testing
• Consulting services for new features and technologies
• Implementation support
• Knowledge Transfer to customer staff
• Troubleshooting/fault finding and supporting operations
• Operational assistance (customer NOC)
• Software Versioning Review
• Analysing network configurations
• Assisting with network inventory tracking and management
• Testing Juniper Networks product features and functionality
• Providing regular updates on work in progress and current issues
• Developing network and equipment operating procedures
• Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services
• Opening and helping drive Juniper TAC cases through to problem resolution 
• Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer
• Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried
• Training the customer’s implementation and support personnel to configure and operate Juniper Networks products and best practices
• Assisting the customer to develop Network Operating and Equipment Operating Procedures. The RE may also need to develop secondary skills in other products in the Juniper portfolio
• Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services
• Being part of the customer’s operating team for maintenance windows, supporting software upgrades and migrations

Minimum Qualifications: 

5-year+ experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments.

The ideal candidate for this role must be able to demonstrate the following credentials: A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:

1. TCP/IP fundamentals
2. IP sub-netting and super-netting and hierarchical routing principles
3. Routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP)
4. Routing policies at BGP peering points
5. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)

• Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analysers
• Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration and product issues
• Comprehensive understanding of new WAN architectures including for segment routing SRv6 
• Understanding of multicast protocols and implementation of IPTV services over an IP infrastructure
• Comprehensive understanding of Broadband Networks Gateway (BNG) using protocols such as PPPoE and RADIUS as well as a fundamental understanding of Quality of Service (QoS) and Pseudowire Headend Termination (PWHT)
• Experience in managing and configuring Juniper MX or comp