PUBLIC AID ELIGIBILITY ASSISTANT

Job Requisition ID: 46846

Opening Date: 05/09/2025
Closing Date: 05/22/2025
​Agency: Department of Human Services
Class Title: PUBLIC AID ELIGIBILITY ASST - 35825 
Skill Option: None 
Bilingual Option: Spanish
Salary: Anticipated Salary (Effective 7/1/25) $4,004-$5,245/month ($48,048-$62,940/year) + bilingual pay
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC028
 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  46846

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direct supervision, conducts screening for current and past Department of Human Services (DHS) application eligibility.  Reviews medical applications to ensure questions are answered and has proper signature, registers, scans, uploads applications and documents into system and withdraws applications. Assists in answering general phone calls and emails through the call center to assist customers with general case or program questions, Out of State inquiries and places tasks into Integrated Eligibility System (IES) cases for caseworker action or follow up. Reviews State Identity Proofing packets for completion, signatures, and documentation. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

Essential Functions

• Conducts screening for current and past Department of Human Services (DHS) application eligibility.

• Reviews medical applications to ensure questions are answered and has proper signature, registers, scans, uploads applications and documents into system and withdraws applications.

• Assists in answering general phone calls and emails through the call center to assist customers with general case or program questions, Out of State inquiries and places tasks into Integrated Eligibility System (IES)