Senior Training & Development Manager

About the team

The Enhanced Markets Partner Management team at Zillow is dedicated to building and running the support strategy and resources for Flex Partners via the Growth Advisor (GA), including Sales Operations priorities. Our team focuses on agent adoption strategy for technology and best practices for the Integrated Transaction. We aim to build and reinforce our agent relationships through In-Market Engagement, Go-To-Market (GTM) strategies, Activation, and Impact, ensuring exceptional experiences for all involved. Our mission is to provide our Enhanced Markets partners with the coaching, training, resources, and transparency needed to be successful, thereby fostering a strong and trusting partnership.

About the role

As a Senior Training & Development Manager within the Enhanced Markets Partner Management team, you will play a pivotal role in shaping and executing our support strategy and resources for Flex Partners through the Growth Advisor (GA) program, including Sales Operations priorities. Your primary objective will be to drive agent adoption of technology and best practices for the Integrated Transaction, ensuring both our partners and Growth Advisors are equipped with the knowledge and tools they need to succeed.

Responsibilities include:

• Demonstrate expertise in guiding high-level discussions, asking probing questions, and demonstrating active listening to drive deeper engagement

• Maintain a comprehensive understanding of Zillow and the Flex programs, products & services, stay abreast of industry trends and develop expertise in specific areas to contribute to the organization's strategic goals

• Understand and retain the content for numerous courses and manage a library of complex content

• Utilize virtual training platforms, Google Suite tools, and other online collaboration software to create interactive and impactful training experiences

• Provide leadership and mentorship to junior trainers, fostering a culture of continuous improvement and professional development

• Collaborate with the Training & Development Manager and other roles within the business to determine priorities, and develop and execute strategic training plans that align with organizational goals and drive partner success

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $97,400.00 - $155,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of virtual facilitation experience, with significant experience in the real estate industry

• Internal frontline team training experience

• Proven experience and proficiency in adult training and coaching techniques 

• A strong communicator, collaborator, and strategic contributor

• Ability to learn and master new subject matter in a short period of time

• Familiarity with curriculum development and instructional design, with a track record of creating impactful training programs

• Excellent verbal and written communication skills to articulate complex concepts clearly 

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for mor