UX Researcher

In a world where healthcare can feel like a maze of bureaucracy and frustration, Mochi Health offers a refreshing oasis. We're not just another telehealth clinic – we're on a mission to rewrite the script on healthcare, starting with the most overlooked areas of medicine. With a dream team of top-tier providers, a commitment to evidence-based practices, and a flair for efficient design, we're reshaping the landscape of patient care across the US.

As a rapidly growing telehealth obesity clinic, our goal is to make weight management accessible and affordable for everyone. Founded by the visionary Dr. Myra Ahmad and supported by a team of exceptional founders and medical professionals, we aim to deliver holistic, patient-centered care that truly makes a difference. As our team expands rapidly, we're proud to call San Francisco our home.

Ready to join a team that's changing the game in healthcare? Come be a part of something big at Mochi Health!

About The Role:

Join Mochi Health as a User Researcher and play a pivotal role in shaping intuitive, user-friendly experiences that make healthcare more accessible and effective. You’ll work closely with product, design, and engineering teams to ensure every decision is informed by a deep understanding of user needs and behaviors. This role offers the opportunity to directly impact the lives of patients by creating tools that are not only functional but also delightful to use.

This position reports to the Head of Design and is perfect for someone who thrives in a mission-driven environment, is passionate about user research, and enjoys working collaboratively with cross-functional teams.

What You’ll Do:

• Data-Driven: You have strong skills in analyzing behavioral data using tools like Hotjar, PostHog, or similar platforms. Familiarity with survey tools, A/B testing, and quantitative analysis is a plus.
• Methodologically Diverse: You are well-versed in both qualitative and quantitative research methods, with the ability to choose the right approach for each project.
• User Advocate: You’re passionate about advocating for users and designing experiences that meet their needs while achieving business goals.
• Collaborative: You thrive in cross-functional environments and excel at aligning priorities with design, product, and engineering teams.
• Strategic Thinker: You can connect research insights to broader business objectives and influence product strategy.
• Exceptional Communicator: You are skilled at presenting complex findings in a clear, concise way to stakeholders at all levels.
• Proactive and Curious: You’re eager to explore new research methods, tools, and frameworks to continuously elevate the practice of UX research.
•  junior researchers, fostering a culture of curiosity and user empathy within the team.

Who You Are:

• Experienced: You have 2+ years of experience in UX research or a related role, with a proven track record of influencing product decisions through impactful research.
• Data-Driven: Strong skills in analyzing behavioral data using tools like Hotjar, PostHog, or similar platforms. Experience with survey tools, A/B testing, and quantitative analysis is a plus.
• Methodologically Diverse: Expertise in both qualitative and quantitative research methods, with the ability to determine the right approach for each project.
• User Advocate: Passionate about advocating for the user and crafting experiences that meet user needs while driving business outcomes.
• Collaborative: Skilled at working cross-functionally with product, design, and engineering teams to align on priorities and deliver results.
• Strategic Thinker: Able to tie research insights to broader business goals and influence strategy.
• Exceptional Communicator: Comfortable presenting complex findings in a clear, concise manner to stakeholders at all levels.
• Proactive and Curious: Eager to explore new research methods, tools, and frameworks to elevate the practice of UX research.

Requirements

• Familiarity with basic data analysis for deeper insights.
• Background in usability testing for mobile-first and web applications.
• Experience working with design systems and collaboration tools like Figma or Miro

Nice-to-Have

• Experience designing for healthcare or other regulated industries.

Life At Mochi

• Medical/Dental/Vision Insurance
• Company Paid Life Insurance
• 401k with Company matchin