Associate IV, Carrier/Wholesale and National Accounts

Position: Associate IV, Carrier/Wholesale and National Accounts

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! 

Position Overview:

Mediacom seeks a Carrier/Wholesale and National Accounts Associate IV who will coordinate and implement Carrier/Wholesale and National Account Sales processes at the national level.  In this role, you will be responsible for account set up and address review in CSF and work closely with external parties to affect order process, serviceability information and contract execution.  There is a focus on billing resolution, escalation of prospect and client issues, and report generation.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Training and professional development!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Welness Program!
• Monthly bonus/commission potential!
• And much more!

Position Responsibilities:

• Communicate with large Carrier and Wholesale clients.
• Work in MetaSolv to create, monitor, and coordinate pre-sale serviceability, construction and installation.
• Work in CSG to key cable modem orders, investigate billing disputes, and monitor installation process.
• Create/process pre-sale ROI docs to determine serviceability for clients.
• Work with Business Operations and Corporate Finance to monitor ROI and purchase order status.
• Coordinate customer meetings/interactions with internal teams (Tech Ops, Engineering, etc.)
• Escalate and resolve operational issues by contacting all responsible parties.
• Work with Enterprise billing team for monthly revenue status.
• Work with Carrier Account Executives to review contracts for order processing, disputes and escalations.
• Initiate approvals needed for contract execution on Wholesale/Carrier orders.
• Track customer contracts and collection of customer contribution for ROI forms
• Create/update and send contracts to customers.
• Work with legal as necessary to ensure appropriate contract process.
• Perform other duties as assigned.
• Requires regular attendance to report to work per assigned work schedule.

Position Requirements:

• High school diploma or equivalent required.
• 1-2 years practical experience in coordinating and scheduling procedures between different departments and customers, in a fast-paced atmosphere.
• Excellent written and verbal communication skills.
• Demonstrated proficiency in Microsoft Excel and Word.
• Billing application experience a plus.
• Strong organizational, a