FIELD DIRECTOR OF TECHNOLOGY OPERATIONS, MILITARY (REMOTE)
Compass GroupAbout the role
Salary: $130,000 - $140,000 + Bonus Eligible to Commensurate With Experience
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Position Summary
The Field Director of Technology Operations, Military is responsible for the operational leadership, deployment, support, governance, and continuous improvement of technology solutions supporting Compass Group’s military dining portfolio. This position serves as the primary technology leader for dining operations located on U.S. military installations and ensures technology systems support operational excellence, customer experience, compliance requirements, and business objectives.
The role partners closely with Operations, Compass Digital, vendor partners, Finance, Culinary, Wellness, Experience and Implementation, and other support teams to deliver reliable, scalable, and secure technology solutions across the business.
Essential Duties and Responsibilities
• Lead the operational performance, reliability, and lifecycle management of all dining technology systems like WAND, POS, MenuWorks, MedVantage, and Compass Digital operating systems.
• Establish standards, processes, and governance for technology deployment, support, maintenance, and continuous improvement.
• Serve as the senior escalation point for technology-related operational issues.
• Oversee POS systems, payment technologies, menu management platforms, kiosks, digital signage, operational reporting tools, and supporting infrastructure.
• Ensure accurate configuration and administration of technology platforms supporting military dining operations.
• Lead menu governance processes including menu architecture, menu deployment, modifier management, routing structures, seasonal menu maintenance, and operational menu configuration across military dining locations.
• Lead technology planning and execution for new site openings, renovations, conversions, and major system upgrades
• Coordinate installation activities with internal teams, contractors, and third-party vendors.
• Develop and maintain technology documentation, support procedures, asset inventories, and operational standards.
• Partner with Compass Digital and military IT organizations regarding connectivity, infrastructure readiness, cybersecurity requirements, and operational support.
• Support PCI compliance requirements and ensure proper controls are maintained for technology systems and payment environments.
• Develop training programs, job aids, and best practices for operational teams and field leadership.
• Evaluate emerging technologies and recommend solutions that improve operational efficiency and customer experience.
• Support business analytics, reporting initiatives, and technology-enabled process improvements.
• Manage project timelines, budgets, risks, and stakeholder communications associated with technology initiatives.
• Perform other duties and special projects as assigned.
Qualifications
Required Qualifications
• Bachelor’s degree in Information Technology, Business Administration, Hospitality Management, or relat
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