Cybersecurity Associate Director - IAM Access Operations

Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Job:

The Cybersecurity Associate Director - IAM Access Operations position will be a key part of our Identity and Access Management (IAM) team within the Chief Security Office (CSO).

This is a supervisory role responsible for leading an IAM Access Operations team in the U.S. The role will partner closely with a peer overseeing an IAM Access Operations team in India to drive alignment and collaboration as we transform into a best-in-class organization. Success in this fast-paced position requires exceptional interpersonal skills, sharp analytical thinking, and proven ability to deliver high-impact results in time-sensitive situations.

Responsibilities include leading strategic planning and stakeholder engagement, collaborating with global teams, and overseeing application on-boarding to demonstrate compliance with IAM risk and controls. Effective project management and commitment to quality assurance are essential to ensure timely delivery and high standards for all deliverables. The role will provide leadership and direction across multiple IAM operational functions including IGA, PAM, authorization management, and enterprise identity services to ensure consistent delivery and operational excellence.

Key Roles and Responsibilities:

Strategic Planning and Policy Development: Define and execute application on-boarding strategy to IAM services including IGA, PAM, and Entra ID leveraging a factory model. Partner with ServiceNow product manager to define product roadmap and strategy for the ServiceNow platform to automate IAM business services. Develop enterprise-wide IAM governance frameworks, policies, and controls. Conduct market research and competitive analysis to identify opportunities for innovation and improvement. Develop and maintain a long-term product roadmap that aligns with business goals and stakeholder needs.

Operations Management and Team Leadership: Lead and direct an IAM Operations team in executing daily operations. Collaborate with cross-functional project teams to deliver projects on time and within scope. Monitor project progress, identify risks, and implement mitigation strategies as needed. Ensure effective communication and collaboration among team members and stakeholders. Prepare and publish leadership metrics covering KPIs and KRIs to measure operational efficiency and follow established escalation procedures for timely resolution.

IAM Governance and Compliance Oversight: Direct and oversee enterprise-wide compliance with IAM security policies across all IT assets including applications and servers. Develop remediation plans for managing risk and ensure proper execution by the operations team. Supervise discovery, reporting, and remediation efforts for non-compliant privilege accounts including human privilege accounts and service accounts.

Stakeholder Engagement: Engage with internal stakeholders and other business units to gather requirements and ensure alignment with organizational objectives. Act as the primary point of contact for all IAM application on-boarding, ServiceNow-related inquiries, and initiatives. Collaborate with Executive Leadership team delegates to support them with access management compliance activities. Gather feedback and requirements from customers to inform product decisions.

Global Team Collaboration: Partner and collaborate with international and diverse teams to ensure seamless day-to-day business operations, effective handovers, and foster a unified team culture. Establish processes to align work between U.S. and international teams, particularly the India operations.

Quality Assurance and Process Improvement: Establish and maintain high standards of quality for all deliverables. Conduct regular reviews and testing to ensure that the platform meets user expectations and complies with best practices. Implement and oversee Agile processes and methodologies in operational tasks. Establish and refine operational and management processes to mitigate control weaknesses and gaps.

Product and Development Partnershi