Manager, External Affairs, Customer Trust Relations

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.

An important part of CTXR’s charter is finding opportunities to engage thought-leaders, policymakers, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.

We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.


Key job responsibilities
Help improve positive public perception of Amazon's trustworthy shopping experience worldwide by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in multiple regions

• Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners
• Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks
• Support deepening relationships with third party organizations and advocacy groups and propose new opportunities for partnership and engagement
• Identify and analyze assess overall strategy, trends, and past performance to make recommendations that address business priorities
• Help design and measure Key Performance Indicators for initiatives and clearly communicate progress and outcomes against program objectives, including in regular business and goal documents
• Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities

Basic Qualifications

Bachelor’s degree
6+ years of relevant experience in public affairs, public policy, government affairs, or media relations, especially with a focus on marketplaces

Preferred Qualifications

MBA or other advanced degree
Demonstrated track record of building successful third-party advocacy and partnerships
Ability to navigate and create structure around ambiguity; “can-do" attitude
Excellent written and verbal communication, interpersonal and influencing skills
Proven experience making high judgement decisions and complex trade-offs in a high visibility situation
Experience with diverse teams and third-party vendors, contractors, and advisors
Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.