Administrative Coordinator I
Consumer Direct Care NetworkAbout the role
General information
Description & Requirements
JOB SUMMARY
The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.
The pay range for this position is $20.00-$22.03 per hour.
JOB DUTIES
- Provide excellent customer service to internal and external clients.
- Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
- Process forms and documents in relevant systems
- Support acc
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