Account Manager, VIP

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

As a VIP Account Manager, you serve as the strategic partner and trusted advisor to Scorpion’s highest-value legal clients. You are responsible for cultivating deep, consultative relationships that drive measurable business results. Your expertise spans digital strategy, marketing performance, and client experience—ensuring that every engagement reflects excellence, innovation, and tangible ROI.

You will lead the orchestration of integrated digital marketing campaigns across SEO, paid advertising, social media, and content strategy, translating complex goals into actionable roadmaps. With a pulse on client objectives, industry trends, and marketing performance data, you anticipate needs before they arise and ensure that Scorpion delivers outcomes worthy of our most discerning clients.

What your success will look like

Strategic Client Partnership

• Serve as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.
• Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.
• Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.

Account Growth & Retention

• Drive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.
• Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.
• Maintain client satisfaction scores and retention rates that exceed department benchmarks.

Performance & Campaign Excellence

• Lead cross-functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results-driven campaigns.
• Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.
• Translate marketing data into clear, actionable recommendations for executive-level clients.

Operational & Financial Stewardship

• Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.
• Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.
• Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.

Thought Leadership & Brand Representation

• Represent Scorpion at industry conferences, client summits, and leadership roundtables, acting as a brand ambassador and marketing strategist.
• Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.
• Contribute to internal knowledge sharing by mentoring junior account managers and modeling best-in-class client service.

Who you are and what you bring

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience:
  
  • 2+ year of progressive experience in client-facing account management in digital marketing or advertising agency.
  • 2+ years of managing enterprise or VIP accounts.
  • 1+ year of working with legal clients.
  • Proven track record of upselling and growing client accounts.
  • Experience working with cross-functional teams to execute client strategies.
• Skills:
  • Expert understanding of SEO, SEM, social media marketing, analytics, and content strategy.
  • Strong business acumen