Temp Client Advisor

Description

Our Brand:

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries. 

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.  

For further information about MCM: www.mcmworldwide.com

Working with us:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Key Responsibilities

As a Temporary Client Advisor, you will support the store team by delivering an elevated client experience and driving sales performance during a defined assignment period.

• Provide exceptional sales and customer service aligned with MCM brand standards
• Engage clients through personalized and creative selling techniques
• Support clienteling initiatives, including outreach and post-sale follow-up as needed
• Contribute to achieving individual and store sales goals during the assignment period
• Assist with visual standards and overall maintenance of the selling floor
• Support inventory management in both the stockroom and on the sales floor
• Handle customer repairs and assist clients with fit, styling, and product knowledge
• Collaborate with team members to ensure seamless day-to-day store operations
   

Experience & Key Competencies

• Minimum of 1–2 years of experience in a luxury or premium retail environment preferred
• Strong interpersonal and communication skills
• Customer-focused mindset with an understanding of luxury service standards
• Ability to thrive in a fast-paced retail environment and multitask effectively
• Positive, outgoing, and high-energy personality with a sales-driven attitude
• Proficiency with retail point-of-sale systems and basic computer applications (Word, Excel, email)
• Passion for fashion and luxury, with a results-oriented mindset
• Flexible availability to meet business needs during the temporary assignment