Client Engagement Coordinator, Canadian Accreditation

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.


Terms: Full-Time, Permanent
Salary: Commensurate with Experience
Location: Hybrid Work Model (Ottawa, Toronto or Montreal) or Remote (Canada)
ABOUT THE ROLE:
The Client Engagement Coordinator is a member of HSO’s Accreditation Canada team playing a key role in supporting clients throughout their accreditation journey. The Client Engagement Coordinator, Canadian Accreditation will work closely with the Client Engagement Lead, and our client organizations in Ontario and Western Canada.
As the Client Engagement Coordinator, Canadian Accreditation, you will employ a strengths-based approach to help build the capacity of clients to plan for accreditation, to prepare for the onsite visit by accreditation surveyors, to provide post-survey support and to support organizations on their continuous quality improvement learning journey.
Main Responsibilities:
• Project manage the survey processes from end-to-end to support of the organization’s accreditation journey.
• Support your team to become proficient in planning and implementation and maintaining a focus on quality while working efficiently to meet targets.
• Being the face of the accreditation process, from orienting new clients, to assisting them along the way to their accreditation journeys, you’re their go to person when responding to inquiries.
• You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey.
• Always keep the client in mind when proficiently reviewing survey reports and proposing client feedback to strengthen the future of their healthcare services.
• Provide advice and guidance to the organization on their use of the digital platforms, accreditation process, and standards interpretation.
Must Have Qualifications:
• University degree, or equivalent experience, in a related field, such as Healthcare, Social Services, or Business Administration.
• 3+ years of progressive and varied experience in client services (ideally within the field of healthcare or social services).
• Outstanding interpersonal and communication skills. You’ll be interacting daily with our valued client organizations and our Canadian Accreditation team.
• Demonstrate problem-solving skills to identify root causes of challenges and develop effective solutions in a collaborative environment.
• Demonstrate adeptness with workflow optimization using Microsoft applications and digital tools including Teams, Word, Excel, Smartsheet and CRM.
Desired Qualifications:
• Experience with HSO standards, programs, and accreditation processes or similar external assessment programs.
• Change management champion.
• Indigenous cultural safety and humility related knowledge or experience.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Complete your orientation program to your role, meeting regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.
What We Can Offer You:
• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during the last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion, and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world t