Team Lead, Claims Operations

Do you thrive in a fast-paced, hybrid work environment, navigating change and ambiguity with agility and confidence? If so, this role may be for you! We are seeking a dynamic, results-driven Operations Team Lead to join our Americas Business Operations Team.

 

About the Role

 

In this pivotal leadership role, you will guide a team of Reinsurance Operations Professionals, ensuring the seamless delivery of claims handling and operational excellence across the Americas region. Leading by example, you model professionalism, integrity, and a commitment to excellence.

 

As Operations Team Lead, you will:

 

• Lead and Inspire: Motivate, coach, and develop a high-performing team, fostering a culture of continuous improvement, accountability, and collaboration.
• Drive Operational Excellence: Oversee daily workflow, monitor and achieve Key Performance Indicators (KPIs), and ensure the highest quality of service delivery.
• Champion Change: Actively participate in and lead change initiatives, process improvements, and strategic projects to enhance team efficiency and effectiveness.
• Portfolio Ownership: Own and understand the team’s business portfolio, leveraging technical expertise and industry knowledge to support team members and stakeholders.
• Stakeholder Engagement: Build strong relationships with internal and external clients and partners, ensuring clear communication and alignment with business objectives and collaborating with cross-functional teams to resolve complex issues and deliver value to the business.
• Hands-On Leadership: Manage a small portfolio and provide direct support during peak periods or backlogs, demonstrating a hands-on approach to leadership.

 

In this role you will guide, mentor, and develop team members and the development of Subject Matter Experts (SMEs) within the team, setting clear goals and providing regular feedback. The Team Lead manages workload distribution, resource allocation, and process improvement activities to achieve service targets. As well as monitoring operational performance, analyzing data, and implementing improvements to drive efficiency and quality.

 

Our Team Leads proactively ensure compliance with company policies, regulatory requirements, and industry best practices.

 

 

About the Team

 

We are a highly experienced and motivated team of Reinsurance Professionals dedicated to delivering best-in-class service to clients across the Americas. We value collaboration, innovation, and a continuous improvement mindset, working together to provide fast, effective, and risk-aware solutions for our clients and partners.

 

 

About You

 

You bring your passion for people development and a reputation for handling challenges with resilience and creativity! You have a demonstrated ability to drive results, manage competing priorities, and meet deadlines in a dynamic environment. And a successful track record of motivating diverse teams, driving change, and fostering a culture of continuous improvement.

 

Additional must-haves:

 

• Hands-on experience successfully leading teams in operations, preferably within reinsurance or insurance.
• Strategic, solution-focused mindset with strong analytical and problem-solving skills.
• Exceptional communication, interpersonal, and stakeholder management skills.
• High level of professionalism, credibility, and integrity.

 

Nice to have:

 

• Minimum five years of experience in reinsurance or primary insurance, ideally in client-facing operations roles.
• Prior experience in a project, block, or team lead role.
• Experience managing multi-cultural and cross-functional teams in a virtual or hybrid setup.

 

 

Our company uses a hybrid work model requiring a minimum of three days in the office each week, with the option of working onsite full-time if preferred.

 

Please Note: This position is not eligible for full-time telework, relocation assistance or visa sponsorship (including OPT/