Manager, Security Operations

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We’re hiring a Manager, Security Operations to build and lead Nscale’s Security Operations Center (SOC) and own 24x7 security monitoring and response operations.

This is a hands-on leadership role that sits at the center of Nscale’s security function, combining team leadership with day-to-day operational excellence. You’ll lead SOC analysts responsible for detecting, triaging, and escalating security events across infrastructure, endpoints, and enterprise systems, while working closely with Detection & Response, Incident Response, and Security Engineering.

You’ll play a key role in evolving how security operations works at Nscale by improving workflows, strengthening coverage, and advancing the use of automation and AI-driven detection and response. This role matters because it helps ensure the SOC can scale effectively, respond decisively, and continuously improve the quality and efficiency of security operations.

This role will be part of the global CISO organization.

What you'll be doing

Build and lead the SOC

• Build and scale a 24x7 Security Operations Center (SOC) for Nscale
• Manage and develop a team of SOC analysts through hiring, training, and performance management
• Design coverage models, including shift structures and on-call rotations
• Foster a culture of continuous improvement, learning, and responsible use of AI in security operations

Run security monitoring and incident workflows

• Own alert monitoring, investigation, and escalation across infrastructure, endpoints, and enterprise systems
• Define and enforce SOC processes for triage, escalation, and incident handling workflows
• Act as an escalation point for high-severity security events
• Coordinate smooth handoffs during major incidents in partnership with Incident Response

Improve detection quality and operational efficiency

• Drive adoption of AI and automation to improve alert triage, enrichment, and response workflows
• Partner with Detection & Response to improve alert quality, coverage, and signal-to-noise ratio
• Advance AI-assisted detection techniques that strengthen SOC efficiency and effectiveness
• Improve tooling, case management, and automated response systems

Measure and optimize performance

• Establish operational metrics including SLAs, MTTR, alert fidelity, and coverage
• Track SOC performance to identify gaps and improvement opportunities
• Balance operational efficiency with analyst experience and retention
• Drive process and workflow improvements that increase consistency and response quality

KPIs

• SLAs
• MTTR
• Alert fidelity
• Coverage

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