Collections Support Assistant

To provide a variety of administrative support functions within respective Collection unit(s), in support of daily operations. Under supervision, follow processes and procedures to accomplish routine tasks. Receive and respond to inquiries from internal/external sources and/or members to ensure effective, timely and accurate service.

• Monitor and field direct Collection phone calls.
• Collect, maintain and distribute reports, correspondence, online messages and faxes.
• Act as liaison between Collection business units in support of operational initiatives.
• Track and update action items in database(s).
• Complete data entry in automated systems.
• Maintain hard copy and/or computer based files and records.
• Operate and maintain vendor check equipment.
• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security.
• Coordinate and complete specific loan adjustment sequences with the Collections' Loan Specialists.
• Participate in projects, including testing of new systems.
• Research for management, which includes simple data gathering and analysis.
• Retrieve and direct after hour voice mail messages for the Collections Division.
• Maintain and stock essential materials and supplies.
• Perform other duties as assigned.

• Ability to work independently and in a team environment.
• Effective clerical, technical or administrative skills.
• Effective keyboarding/typing skills.
• Effective skill reviewing documents for errors, inconsistencies or missing information.
• Effective word processing and spreadsheet software skills.
• Effective skill applying research and interpretation of findings to respond to requests.
• Effective skill following, interpreting and applying guidelines, procedures, practices and regulations.
• Effective skill exercising initiative and using good judgement to make sound decisions.
• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Effective skill performing mathematical calculations and working accurately with numbers.
• Effective interpersonal, verbal and written communication skills.
• Effective telephone communication skills.

Desired Qualifications

• Working knowledge of NFCU products, services, programs, policies and procedures.
• Working knowledge of NFCU's functions, philosophy, operations and organizational objectives.
• Exposure to working in a high volume, fast paced environment.
• Familiarity with collections related federal and state fair lending/consumer protection laws and regulations

Hours: Monday - Friday, 10:00AM - 6:30PM

Location:  820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024   
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2025
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• RippleMatch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Fe