Associate Manager

<p>Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.</p> <p>Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.</p> <p><strong>Position Overview</strong></p> <p>The Associate Selling Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. He or she will be responsible for support the goals of the company and individual store. The Associate Selling Manager can also have specialty within the store, including merchandising, inventory, or project related.</p> <p><strong>Essential Duties &amp; Responsibilities</strong></p> <ul> <li>Clienteling</li> <li>Create and foster a database of Club Monaco customers</li> <li>Implement a Personal Shopper Program</li> <li>Provide unsurpassed customer service at all times</li> <li>Implement a monthly outreach program to update client base as new product reaches the store</li> <li>Brainstorm ideas for in store events</li> <li>Partner with store management team and district manager to execute store events</li> <li>Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.</li> <li>Implement a system to track monthly sales, number of inquiries, type of inquires, etc.</li> <li>Lead Product Knowledge sessions for store staff</li> <li>Communicate product and customer feedback to managers Will also assist the SM or GM with the following areas: Operational Duties</li> <li>Responsible for opening and closing the store on designated shifts</li> <li>Ensure monitoring and execution of daily payroll goals</li> <li>Assume Store Manager responsibilities in his or her absence</li> <li>Organize schedules for Assistant, Managers-in-Training, and Stylists Financial</li> <li>To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results</li> <li>Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals</li> <li>Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results</li> <li>Monitors sales and financial results and takes ap