Patient Access Supervisor

Job Family:

Patient Access General

Travel Required:

None

Clearance Required:

None

The Patient Access Supervisor is responsible for developing, implementing, and managing the efficiency and effectiveness of the Patient Access Departments. This includes activities in the Emergency Departments, Out-Patient Registration, Pre-Registration, Financial Counselor’s, Scheduling and Same Day Surgery. This position will work closely with the Director of Patient Access and Business Office to apply new and emerging approaches to our business processes. This position will perform all job-related duties as assigned.

Essential Job Functions:

• Customer Service/ Continuous Improvement

• Professional Development

• Department Development

• Revenue Cycle Consulting/ Management

• Human Resources

Supervisor Responsibilities:

• Provides input into strategic planning, goals, objectives, and budgets for the Patient Access Department.

• Acts and leads in a manner that is reflective of the philosophy, vision, and values of Healthcare Management Solutions. Integrates these values throughout all initiatives and efforts.

• Uses a proactive leadership style to model and promote a culture of trust and communication.

• Seeks suggestions and input from staff and colleagues.

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives, and projects.

• Assists with implementation plans.

• Provides input into Job Descriptions for Patient Access positions.

• Develops operational procedures related to the Patient Access Department.

• Performs on-site operational reviews of various Patient Access processes and publishes recommended action plans/ proposals in consultation with the Patient Access Director.

• Help to improve processes withing all departments.

• Meet and exceed collection goals.

• Account review and staff follow-up.

• Staff Training and Support.

• Observe areas and their workflow.

• Prepare and maintain reports.

• Complete Payroll.

• Assist with maintaining supplies.

• Continually seeks ways and means for improving the delivery and support of Patient Activities and programs.

What You Will Need:

• Requires a University Degree (relevant experience may be substituted for formal education).

• Five (5) years' experience leading/supervising others

• Two (2) years hospital management experience in revenue cycle functions

• Requires robust knowledge of policies and procedures within own job area

What Would Be Nice to Have:

• 2 years of Patient Access experience

• PC skills in a Windows environment are required.

• Knowledge and utilization of desktop applications to include Word and Excel is essential.

• Ability to initiate and follow through on projects and work independently.

• Strong written and verbal communication skills

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or