Program Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa University is changing the learning culture at Visa. We are a CEO supported start-up team within a large, global organization.  We are responsible for ensuring that learning experiences enable success and growth for Visa’s employees, partners, and clients. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We are learner-centric and practice human-centered design.  We are agile and like to prototype, test, iterate, launch, and evaluate.

ABOUT YOU

• You are passionate about providing delightful and impactful learning experiences to employees, partners and clients globally. 
• You are detail-oriented and enjoy ensuring everything is in order and executed flawlessly.
• You are an analytical thinker and can organize and summarize data
• You are accountable and take ownership of the projects and tasks you commit to; you follow through and never have to be chased down.
• You have a sense of urgency when projects have critical milestones.
• You are a team player and highly collaborative, getting work done with and through others, while building and nurturing productive working relationships with everyone you work with.
• You are resilient, agile and flexible – you perceive changing priorities and constructive feedback as opportunities, not setbacks.
• You are curious and have a growth mindset.  You are a quick and agile learner, understanding the business and domain in which you operate and how various components of the learning experience come together to create impact.
• You are service-oriented and ready to jump in to support leaders and team members; no task is too small for you.
• You keep the learner experience front-and-center in everything you do.
• You have a global mindset – you take genuine interest in other cultures and embrace the need to operate with cultural norms and in time zones other than your own.

Key Responsibilities: 

With guidance from Product Owners, Program Managers and the Director, PMO you will:

• Support Product Owners and Program Managers with planned and ad-hoc training coordination tasks to keep projects moving forward, e.g., identifying attendees, creating Event Level courses in LMS, and managing and troubleshooting the day-to-day details of key training programs.
• Manage project milestone activities proactively as needed – light project management
• Plan for a logistics heavy project activity, like coordinating schedules, access, and content readiness for an activity like a training film shoot
• Perform reporting-related activities to communicate information about program attendance and impact leveraging dashboards and other methods
• Partner with team members to complete tasks as well as commit to and execute your own deliverables.
• Keep all parts of a training program organized and running according to plan.  This includes tracking and documenting activities, coordinating with activity owners and helping out where needed.
• Communicate with leadership and various other team members to keep everyone informed.
• Support the development of a global schedule and addressing any issues with timelines or resource collisions. 
• Help onboard and manage vendors, as needed, for select learning experiences.
• Collaborate with your PMO team members and sharing your experiences to continually grow the PMO toolbox (best practices, templates, checklists, tools, etc.) and improve processes.

Qualifications

BASIC QUALIFICATIONS

• 2 years of work experience with a Bachelor’s Degree
• Excellent project coordination, planning, analytical and organization skills<