Director, Revenue Operations (ROPS)

Posting Date

07/03/2025

2000 16th Street, Denver, Colorado, 80202, United States of America

We are seeking an ambitious, experienced Director of Revenue Operations (ROPS) to lead revenue cycle operating lanes and generate revenue for the village.

Join the Revenue Operations Team, where you can:

• Be part of the next generation of leaders at DaVita
• Contribute meaningfully to the unwavering pursuit of a healthier tomorrow
• Be and active member of a high-impact, widely-respected team of strategy, operations and continuous improvement professionals
• Collaborate directly with executive leaders to solve the toughest problems Revenue Operations faces
• Directly inform our vision for future success
• Develop goals and strategies that will guide us through upcoming industry changes 

Director of Revenue Cycle Responsibilities

Location: Denver, Irvine, Federal Way, or Malvern. Near any of those CBOs preferred but, remote will also be considered. This role is hybrid/remote with some in-office time required.

Travel: Some travel required (10%).

Operational Excellence: 

• Own the health, growth and business results of a revenue cycle team supporting collection and relationships with commercial payors
• Maintain a culture of compliance and ensure adherence to all compliance requirements
• Identify and drive continuous improvement initiatives to strengthen performance against key performance metrics and process controls
• Collaborate across the village enterprise to drive results with key partners
• Anticipate and proactively mitigate business risks

Strategic Thinking, Innovation, and Continuous improvement:

• Strong overall athlete with ability to have an impact across a range of functions and discipline
• Establish short and long-term strategic plans based on multi-year objectives
• Analyze and understand complex problems and develop a robust approach to solve
• Use strengths, skills and experience to drive impact across a range of functions and disciplines
• Leverage analytical and quantitative skills to continuously identify opportunities for capability building that would improve recovery rate and increase yield

Stewardship for People and Teams:

• Actively engage in the recruitment, hiring, and retention processes to build and maintain team strength
• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
• Adhere to talent development guidelines and performance management processes

Influence & Communication:

• Build relationships within the ROPS organization and across diverse departments
• Lead through influence, providing strategic guidance and effecting change outside of lane in the interest of bettering the overall organization
• Synthesize critical analysis through oral and written communication
• Directly and concisely communicate ideas, insights, risks and recommendations to executive leaders
• Prepare for and facilitate executive-level presentations across various stakeholder groups

Minimum Qualifications:

• Bachelor's degree required, Master's degree preferred
• Minimum of ten (10) years of related experience required
• Healthcare experience preferred, but not required
• Demonstrated ability to identify and build strategic capabilities
• Demonstrated ability to motivate others and lead large scale teams to execute enterprise goals.

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What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we