Senior Director, Risk

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Director – North America Risk Engagements has the key directive of partnering with NA Risk Managers and the Visa Consulting & Analytics (VCA) team to scope, deliver, and implement Risk advisory engagements across Fraud & Authorization, Risk-as-a-Service, and other emerging Risk practice areas.  This individual contributor role is a critical thought leader, facilitating the strategic evolution of Visa’s Risk advisory capabilities as a function of the voice of the client, evolving threat vectors, and ever-changing ecosystem dynamics.  This person will build upon a solid foundation of proven capabilities and expertise to expand the scale, scope, and value of client engagements within the Risk advisory practice.   As a senior Risk leader, this individual is ultimately responsible for maintaining trust in the Visa brand, championing security in the industry, and differentiating Visa’s Risk capabilities in the eyes of current and prospective clients, including issuers, acquirers, merchants, processors and fin-techs.

To deliver on the needs of the position, successful candidates will bring a combination of key skills and experiences, including

• A background in consulting or professional services with significant client-facing experience

• Deep knowledge of payment card risk, including tangible examples of impactful value delivery for client portfolios. 

• Must possess significant knowledge of authorizations and fraud controls within the payment card industry, as gained through 10+ years working at a payment network, financial institution, or similar entity

• Collaborative team-builder who can establish credibility and trust with executives and key stakeholders across multiple levels of both Visa and the client’s organizations

• Deliver client engagements on-time and on-budget with clear value propositions and tangible ROI

Specific responsibilities for this role include:

• Proactively engage Visa leaders within VCA, Risk, RaiS, and other areas on regular strategic planning discussions.  Manage a pipeline of work in collaboration with practice leader and assigned staff

• Work closely with NA Risk Managers to derive common pain points, goals, and key relationship factors within our client base

• Develop strategy and execute comprehensive risk plans by segment across target clients

• Facilitate consulting initiatives and contribute to pipeline growth by identifying potential opportunities

• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges for Visa’s clients

• Build new scalable solutions, toolkits, and best practice documents.  Prepare reports, presentations, education materials and other written artifacts to present Visa’s analysis and guidance.

• Partner with peers in other functional areas (e.g., Sales, Marketing, Risk and Identity Solutions, Client Services, DPS, CYBS, and others) to execute projects in ways that leverage the breadth and depth of Visa’s resources. Collaborate cross-functionally to ensure a true, “One Visa” mindset

• Promote & support client adoption of Visa risk products and solutions

• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments

• Effectively manipulate and analyze large data sets (industry and Visa) to determine meanings, insights and recommendations for clients

• Identify opportunities to enhance the payment ecosystem and advance risk management best practices. 

• Assess emerging/innovation risks and new business models for potential including identifying gaps in current suite of offerings (e.g. A.I. readiness and authentication threats).

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