Donor Experience Senior Associate

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Job Title:

Donor Experience Senior Associate

Department:

Advancement | Development Donor Experience

Position Overview

The Donor Experience Senior Associate assists the Senior Consultant and Donor Experience team with developing, executing and evaluating donor relations programs and projects to help ensure that those who contribute to the university feel appreciated and aware of the impact of their gifts. The Senior Associate manages stewardship projects and programs for major gift donor audiences, working collaboratively with peers across Advancement, the university and medical center. They partner with colleagues to identify and develop impact content and communications  to create meaningful, high-impact donor experiences. This role also provides administrative support to the Donor Experience team with report production, data maintenance and procurement processes, and directly supports the Senior Consultant on other related activities. The Senior Associate is detail-oriented and solutions-driven, with excellent organizational and communication skills, strong project management capability, and the ability to manage multiple concurrent priorities.

 

The Senior Associate is expected to provide superior customer service in a fast-paced environment; be organized, detail-oriented and able to manage multiple tasks and projects; maintain confidentiality and use good judgment when working with sensitive information; analyze information and engage in responsible, independent thinking to initiate resolutions in response to inquiries; be proficient with MS Office programs; be fiscally responsible; and anticipate the needs of and readily adapt to different priorities and people.

All members of Advancement are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University’s Shared Values. The Office of Advancement is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

 

Duties and Responsibilities

75%

Assists the Senior Consultant with developing, executing, and evaluating donor relations programs and projects. Manages projects and programs for targeted and/or broad donor audiences to demonstrate impact and appreciation and inspire further engagement; Coordinates and tracks the status of programs and projects and proactively identifies, recommends and implements opportunities for improvement with guidance from the Senior Consultant; Responsible for implementing some projects and significant parts of projects; Collaborates with colleagues across the university and medical center related to implementing various donor relations programs and projects; Partners with colleagues to identify impact content and create impact communications to show donors the difference their giving makes; Compiles information, makes suggestions, drafts notes and materials for meetings; Participates in meetings and facilitates follow-up items; Develops, writes and refines summaries, reports, spreadsheets, presentations, web content (confidently uses TAS, Excel, Word, PowerPoint); Researches issues and proposes courses of action, suggests process improvements or other opportunities to improve projects; Serves as an active member of the Donor Experience team, participates in team m