Company Description

Job Description

Venlo | ​€ 2.560 - € 3.349| Full-Time | TFT

As a Customer Support Officer, you'll play a key role in ensuring customer orders are processed accurately and delivered on time. If you enjoy solving operational challenges, working with data, and collaborating with different teams, you'll thrive in this role.

At Arvato, you'll work in one of Europe's most advanced high-tech logistics environments, supporting leading international customers with innovative supply chain solutions. You'll use modern ERP and WMS systems while developing your skills in a collaborative and fast-paced environment.

YOUR ROLE

As a Customer Support Officer, you are responsible for monitoring and coordinating outgoing customer orders from start to finish. You'll ensure deliveries meet agreed service levels, identify potential issues before they impact the customer, and work closely with internal departments to keep operations running smoothly.

Your responsibilities include:

• Monitoring outgoing customer orders and ensuring timely delivery according to agreed Service Level Agreements (SLAs).
• Tracking transport exceptions and resolving operational issues through system analysis and coordination.
• Analyzing order data while monitoring KPIs, planning, and operational performance.
• Identifying discrepancies between incoming and outgoing orders and coordinating with colleagues to resolve them.
• Supporting continuous operational improvements by proactively identifying and addressing process deviations.

You'll join the Customer Support team within our High-Tech division in Venlo. The team works closely with Warehouse Operations, Planning, Transport, and our international customers to ensure smooth daily operations. In this role, you'll report to the Customer Support Team Lead and collaborate with colleagues across multiple departments.

You'll primarily work during regular office hours. Depending on business needs, occasional flexibility may be required.

Qualifications

We're looking for a customer-focused Customer Support Officer who enjoys working in a dynamic logistics environment and likes solving operational challenges together with colleagues.

• MBO (vocational) working and thinking level with at least one year of relevant work experience, or an HBO starter;
• Excellent command of the English language, both spoken and written;
• Dutch language skills are a plus;
• Experience with Microsoft Excel;
• Experience with ERP and/or WMS systems is a strong advantage;
• Strong analytical skills with a process-oriented mindset;
• Customer-focused, proactive, and an effective communicator;
• Enjoys working as part of a team.

WHAT'S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn't stop. In this role, you'll work with international customers within an environment where collaboration, continuous improvement, and customer satisfaction are at the core.

Through our comprehensive learning center and targeted training, you'll have the opportunity to further develop yourself—both professionally and personally.

• A gross monthly salary between €2,560 and €3,349 based on a 40-hour workweek, depending on your experience;
• 8% holiday allowance;
• 25 vacation days based on a 40-hour week;
• Additional time-off options: Buy up to one extra week of vacation and 3 additional 'sick-free' days;
• Time-for-Time arrangement;
• A company laptop and phone for applicable job grades;
• An attractive pension scheme;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

Additional Information

WHAT’S NEXT

Our process is fast and straightforward:

1. First interview on-site;
2. Online assessment;
3. Second interview on-site;
4. Feedback within 48 hours.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.

About Us

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work i