Field Service Technician - New England Area

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

The Department (D0444) supports Public Safety customers in the North Eastern US territory. As a team we provide break fix, 24 hour on call support, preventive maintenance, administrative support and third party support.

Job Description

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Continuous training in the latest technologies and troubleshooting techniques

• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

• Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Solve customer problems quickly during stressful situations

 

Specific Knowledge/Skills:

• 2 year associate's in electronics or IT preferred

• The ideal candidate would have 2+ years field experience as a technician. 

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment

• Unique combinations of both multi-site RF communications system and/or computer/networking skills are required. 

• The ideal candidate would demonstrate systems experience and have a minimum of 2 years of related experience with the following equipment:

  • Motorola Base Stations (STR series, GTR series, Quantar, etc.)

  • Centracom Consoles (Gold Elite, MCC7500, MCC7100)

  • Channel Banks and T1 Circuits

  • Computer IP Networks and Configuration

  • Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

• The idea candidate would have skills in the use of various communications test equipment including:

  • Communication System Analyzers

  • Ethernet Link test sets

  • T1 Test Sets

  • TIMS (Transmission Impairment Measurement Set)

  • Digital RF Power Meter

• The ideal candidate would have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

• The ideal candidate should be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Ideally the individual should have or be pursuing at least one network certification:

  • Network+

  • CCNA

  • NRS1

  • Related certification

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