Customer Education Training Specialist

SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Customer Education Training Specialist to conduct engaging and interactive training sessions and programs for SOCi customers.

Who We Are

SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently.  The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here! 

How You’ll Make an Impact

As Customer Education Training Specialist within the Customer Education Services team you’ll work with our own Education Services team, product team, and partners in other customer-focused organizations to ensure the sessions that you are delivering help with early adoption and long-term optimization of SOCi. We are looking for someone with experience delivering SaaS based platform content, i.e. someone who has trained users on SaaS applications. Experience in the MarTech space is a huge positive but not a requirement. Deliverables will include but are not limited to live training sessions that are both 1:1 and 1:many, short product demonstration videos, and potential onsite session delivery.

• Training Program Development: Collaborate with cross-functional teams to support developing and delivering training sessions and programs tailored to meet the needs of our customers
• Live Training Delivery: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
• Customer Engagement: Build strong relationships with customers by understanding unique training requirements and possibly providing personalized training that addresses their needs effectively.
• Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
• Feedback Collection: Gather feedback from customers on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
• Documentation: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.
• Collaboration: Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives.
• Travel: Occasional travel may be required to deliver onsite training sessions at client locations, ensuring a seamless learning experience for our customers.

What You’ll Need to be Successful

• Bachelor's degree, with a minimum of 2-4 years of related experience
• Proven experience in delivering training programs, preferably in a SaaS or technology-related industry.
• Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels.
• Experience with instructional design methodologies and adult learning principles is a plus.
• Ability to travel domestically and internationally as needed for onsite training sessions.
• Excellent organizational skills and attention to detail.
• Adaptability and willingness to learn in a fast-paced, dynamic environment.

 

What SOCi Provides to You

• Comprehensive Benefits Package (non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment 
• Flexible paid time off (non-contract roles only)
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs 
• Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where