Representative I-Customer Service

JOB SUMMARY 

The Service Representative is responsible for providing professional assistance to current customers by creating tickets about any issues regarding fixing their windows. This position is part of a group responsible for direct customer technical support on the windows. 

ESSENTIAL FUNCTIONS 

• Comply with Company Safety Policies.  

• Regular attendance, timeliness and scheduling flexibility. 

• Provide safety leadership in promoting and creating a zero-injury safety culture. 

• Answer inbound customers calls from current customers. 

• Assist customers by creating tickets to send a service tech to fix an issue with the product. 

• Resolve customer discrepancies by proactively offering resolutions. 

• Build rapport with current customers. 

• Gather and prepare documentation regarding product failure. 

• Educate customers on product for optimal understanding. 

• Escalate customer complaints.  

• Special projects and other duties as assigned. 

KNOWLEDGE, SKILLS AND ABILITIES 

The employee should hold the following abilities: 

• Must possess strong communication and organizational skills.  

• Must be able to work well in a team environment. 

• Ability to work well with people at all levels. 

• Must have strong leadership skills and ability to professionally lead associates by example. 

• Ability to change or adapt work practices, priorities, or procedures. 

• Ability to think and take constructive action in work-related matters. 

• Must have the ability to multi-task.  

• Must be able to work independently and use good judgment. 

• Ability to maintain attention to detail. 

• Ability to handle confidential information. 

• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time.