Technical Assistance Center (TAC) Escalation Team Advisor

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to [Saginaw or Warren, MI] three times a week, at minimum [or other frequency dictated by the business].

The Role

We’re looking for a highly skilled Escalation Team Advisor to join our Technical Assistance Center (TAC). In this role, you’ll act as a key technical expert supporting TAC Advisors, field teams, and leadership in diagnosing and resolving complex vehicle issues. You’ll collaborate closely with Engineering, Brand Quality, and Field Operations, and serve as the main escalation point for high-level technical concerns.

This is a great opportunity for someone with deep automotive knowledge who thrives in a collaborative, fast-paced, and problem-solving-focused environment.

What You’ll Do

• Support TAC Advisors with complex vehicle diagnostics and repair strategies

• Serve as a single-point contact for escalated technical issues from field personnel and leadership

• Collaborate with Engineering and Quality teams to identify and address emerging vehicle concerns

• Author and publish technical bulletins and service communications

• Use data and tools to analyze trends and contribute to root-cause resolutions

• Escalate critical or high-impact issues as needed, and drive follow-up resolution

Your Skills & Abilities (Required Qualifications)

• 10+ years of automotive technical experience (dealership or TAC preferred)

• 2+ current ASE certifications or a 2-year technical degree

• Strong understanding of vehicle systems (powertrain, chassis, electrical, restraints, etc.)

• Skilled in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Excellent customer focused problem-solving and analytical skills

• Strong communication and organizational abilities

• Ability to manage multiple priorities and work independently or in cross-functional teams

What Will Give You a Competitive Edge (Preferred Qualifications)

• Proficient in (QIS, PRTS, Siebel, VIS, Global Connect, Oracle and Salesforce/OneCRM/CXConnect.)

• Proficient with GM internal websites and tools including Siebel, GMA, GWM, Salesforce/OneCRM/CXConnect, and MS Office products.

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national