Shift Leader Assistant

Description

Shift Leader Assistant

 

POSITION OBJECTIVE

The Shift Leader trainee is responsible for opening or closing the facility and ensuring quality customer service and operations. Maintain a high profile to promote member participation, satisfaction and answer questions as needed, resulting in high member contentment, membership retention and referrals, and new member enrollments. Be efficient in the following areas of fitness center operations, including but not limited to the front desk, juice bar and housekeeping. 

 

ESSENTIAL FUNCTIONS 

1. Open or close the building. Oversight of POS sales, drawer counts and paperwork, patron counts, observing and maintaining inventory levels of supplies. Perform regular building walks and inspections throughout shifts to ensure member, guest and facility safety. Maintain schedules, perform laundry and housekeeping duties, and perform the duties of any area when needed. Address special needs, including, but not limited to, heat, air conditioning, water, roof, lighting, laundry, computers, AV equipment, fitness equipment, etc. Properly handle all emergency situations.

2. Customer Experience:  Ensure quality and efficient customer service and member/patron satisfaction. Maintain a high profile, engage and encourage members, guests and prospective members on a regular basis. Promote University Fitness Center programs, services and promotions at all times with members, guests, prospective members, and the community.  Identify and address potential problems with staff, members, guests, and operations. 

 

QUALIFICATIONS 

Current CPR certification required (or within 3 weeks of being hired).

 

REQUIRED SKILLS

1. Demonstrated ability to work in a fast-paced, changing environment and conform to shifting priorities, demands and timeline.  

2. Accountable and reliable. 

3. Honest, dependable, and demonstrated business ethics

4. Positive and enthusiastic attitude, with high energy and stamina.

5. Prioritize cleanliness and safety.

6. Consistent sense of urgency. Works at an efficient, yet thorough pace.

7. Willingness to assist in all roles of the fitness center. 

8. A passion for fitness is preferred.

9. Ability to meet consistent attendance.

WORKING CONDITIONS

Ability to perform a variety of physical skills, including but not limited to carrying, filing, pushing, pulling, reading, sorting, twisting, mopping, shoveling, walking, climbing, writing, typing, using exercise equipment of all kinds, and more. Ability to be on your feet the entire shift. Ability to move or carry up to 45 lbs. There may be possible exposure to commercial cleaning products. Ability to be flexible with your schedule. 

Qualifications

Current CPR certification required (or within 3 weeks of being hired).

 

Application Instructions

PRELIMINARY QUESTIONS

Please read the following questions and submit your answers along with your resume in the Required Documents section:

1. What days and times can you work? Be specific: Example: Monday and Wednesday 5-11:00 p.m.
2. How many hours per week would yo ulike to work?
3. Have you worked on campus before?
4. Are you okay handling cleaning materials?
5. When can you start?

Equal Employment Opportunity Statement

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email at equity@case.edu. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.