Manager Operations Technology

POSITION SUMMARY:  The Manager Operations Technology plays a critical role in managing the implementation and continuous improvement of fleet technology to improve operations and business benefits.  The incumbent directs technological operations by ensuring compliance to internal organization standards. The Manager Operations Technology assesses system data and user reports to determine areas for improvement or repair.  The incumbent supports a core and foundational component of the Company’s future-state roadmap and acts as a team leader to support efforts to integrate and execute our operational technology and process-based solutions.

PRINCIPAL RESPONSIBILITIES: 

• Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Leads and owns all aspects of program and product development. Leads and supports the pre-planning, deployment, and ongoing adoption of fleet technologies and processes to Republic’s field organization. 
• Oversees implementation & deployment of cutting edge fleet technology. Works to anticipate deployment issues and develop mitigation options.
• Manages and provides technical expertise, guidance, and leadership to the Implementation team and other key stakeholders.
• Plans and develops field related training materials and ensures all training aids and learning solutions remain relevant with technology and program changes. Responsible for developing change management strategy and communications.
• Serves as key project lead, providing updates to cross-functional teams, leadership, and the field to ensure alignment across the organization on key project goals and deliverables. Establishes and maintains logistical alignment across various vendors, developing products to meet business needs, outlining requirements and developing a comprehensive roadmap.
• Monitors performance and deployment execution and proactively develops recommendations on improvements and efficiencies for process and programmatic changes.
• Manages vendor relations and engages in industry networking to uncover new technologies and foster relationships. Leads and executes new technology pilots and builds business cases around proven technology aimed at driving operational business benefits.
• Other non-essential duties as assigned or may be necessary

QUALIFICATIONS: 

• Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
• Demonstrated ability to lead change initiatives.
• Ability to manage, lead, and develop a results-driven team. 
• Knowledge with technical product development, technology deployments, and fleet implementations.
• Ability to understand and solve complex business challenges and their interrelations across various business functions.
• Demonstrated commitment to working collaboratively as part of a team and ability to lead, influence, and motivate others.
• Effective planning and prioritizing multiple cross-functional project skills.
• Advanced analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office Suite applications, including Excel, Access, PowerPoint, and Visio.

MINIMUM QUALIFICATIONS: 

•  4 - 7 Years of overall relevant work experience.

• Experience as a Project or Program Manager

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.