Senior Systems Engineer

Here's what you'll be doing:

• Product and Portfolio Management: Oversee parts of the product portfolio related to user-facing ecosystem, ensuring alignment with organizational needs and industry standards. Collaborate and make decisions with owners of adjacent systems. Manage vendors in conjunction with purchasing team. Grow into more systems and take ownership.
• Configuration Management: Create, implement, and enforce standards. Then develop, implement, and maintain configurations to ensure optimal performance and security.
• Patching and Updates: Manage the patching process for all adjacent devices, ensuring timely updates and compliance with security policies.
• Policy Development: Create and enforce policies related first to endpoint management, then additional user-facing technologies. Ensure consistency and compliance across the organization.
• Empower Decision Making: Lead others at all levels of the organization by challenging ideas, gaining buy-in, prioritizing, goals, and selling internally.
• Project Management: Lead and manage projects from planning through execution and maintenance.
• Collaboration: Work closely with other IT teams and stakeholders to ensure seamless integration and operation of user technology ecosystem. Ensure business needs are met and IT communication is strong and timely.
• Root Cause Analysis and Support: Provide advanced troubleshooting and support for hardware and software-related issues, ensuring minimal disruption to end-users. Engage with users and stakeholders.
• Delegation: Creation of new processes, KBs, and procedures for Tiers 1 and 2 support teams.
• Measurement: Drive your own accountability and that of the team around you to accomplish organizational objectives.

Soft Skills

• Driven to learn, uncover, understand, and challenge status quo
• Effective communication - deliver a message using business acumen with clarity and connect intended audience
• Collaboration - bring multiple viewpoints together and work toward common goals as a team
• Critical thinking - Strong problem-solving skills and attention to detail, using data and objectivity to make decisions and recommendations
• Accountability - being ready for measurement, changes of plans, and ownership of individual and team technical performance
• Results oriented and sense of urgency
• Interpersonal intelligence
• Time and priority management
• Adaptability and willingness to learn new things
• Technical Skills and Experience

Here's what you'll need to succeed: 

• 6 years of experience in system administration/engineering or a similar role in medium/larger enterprise with complex and distributed workforce
• 6-10 prior years of experience as technician or level 2 support in complex support organization
• Experience with network protocols, design, OSI, and LAN/WAN troubleshooting
• Microsoft Intune Endpoint Manager, SCCM, or equivalent
• Microsoft Entra ID/Azure AD + User Management
• Moderate experience with monitoring systems
• Advanced Microsoft 365 administration
• Moderate knowledge of software packaging and distribution; Patch My PC or equivalent
• Moderate knowledge of mobile device management (MDM) solutions
• Device / End User Registration & Documentation
• Firmware, BIOS, driver, and hardware management
• Centralized operating system management, deployment, and maintenance
• Experience with scripting and automation tools (e.g., PowerShell, Python)
• Advanced Desktop Software, SaaS, and License Management experience

Preferred qualifications:

• Bachelor’s degree (4 year) in a relevant field such as Information Management Systems, Computer Science, IT, or Engineering. Educational equivalent to 4+ years with additional matching factors of lesser degrees, training, and certificates may be counted toward education.
• Certifications recommended: ITIL V3 or v4, Modern ITSM Certification, Microsoft Modern Desktop Administrator Associate OR Endpoint Administrator Associate, JAMF, Microsoft Teams Voice, CAMP or CSAM, Modern ERP certification
• ITIL Framework training and/or certification
• Secure Email Gateway, Endpoint Security, and VPN Solutions
• Virtualization and Containerization; particularly in IaaS hosted environments
• Microsoft Power Platform
• Multi-tenancy administration
• Experience with supporting and maintaining complex and distributed workforce technologies
• Microsoft Security & Compliance center
• Advanced Documentation Proficiency
• Moderate audio visual/conferencing technologies
• Moderate Print Management, Telephony, and Mobile experience

Working Conditions:

This role usually spend