Customer Service Assistant

Department:

36324 Advocate Illinois Masonic Medical Center - Mammography

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• 8:30-5pm / rotating Saturdays

Major Responsibilities: Creates appointments in computerized scheduling system, reflecting patient’s schedule preference, age and order appropriateness. Analyses patients order and reports for accuracy Communicates with physician offices pertaining to correct ordering and released reports Accurately transcibe incoming faxed orders into Epic Printing and committing imaging reports Downloading images into PACs Creating requistions for outside imaging and merging in PACs Triages phone calls from outside sources and processes imaging requests and releases in a timely manner, Knowledge of breast imaging computer system to pull and push cases Education Required: High School Diploma Experience Required: Two years previous office experience preferred. Knowledge, Skills & Abilities Required: Good communication skills and proficiency with computer terminal input/maintenance. Familiarity with radiology terminology preferred. Physical Requirements and Working Conditions: Must be able to work in a fast-paced environment with established time constraints. Ability to transport objects form one location to another. Ability to work weekends and evening hours as assigned. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$19.45 - $29.20

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hu