Account Director

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary:

Real Chemistry is looking for an Account Director to join our growing team!

The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do:

• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.
• Initiate ongoing communication with clients to manage expectations; ensure staffing resources and performance expectations are met; provide strategic counsel.
• Contribute to overall client financial management; establish and meet internal client revenue targets.
• Provide proactive counsel on research findings, the external marketplace, competitive pressures and brand influences to sell agency expertise, gain consensus on creative ideas, and develop central initiatives.
• Lead multiple client engagements of varying sizes in a fast-paced environment.
• Collaborate to drive strategic solutions that respond to business and communications challenges.
• Identify new opportunities to help Real Chemistry’s business and brand.
• Build thoughtful, clear, concise decks that outline business objectives.
• Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal.
• Encourage and lead internal teams to ensure technical and operational excellence in all executions.
• Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget
• Partner throughout the business to streamline, elevate, and innovate our tactical processes.
• Partner with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of Real Chemistry’s capabilities.
• Develop understanding of the pitch process.
• Lead account and cross-functional teams to encourage excellence and integrity in all matters.
• Operate as a talent ambassador for Real Chemistry by participating in recruiting events.
• Empower teams through engaging and active management and career development practices.
• Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.

This position is a perfect fit for you if:

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Bachelor’s degree in communications, mark