Academic Support Services Technician
Department: Learning Commons - Eastern Campus
Location: Eastern Campus
Reports To: Supervisor, Learning Commons
Recruitment Type: External/Internal
Requisition ID: req6925
Employment Type: Part-Time Support Staff
Union Position: Union
Work Schedule: Monday-Thursday 9am-2pm and Friday 9am-1pm
Number of Openings: 1
Job Description:
SUMMARY
Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:
- Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
- Administers other institutional exams such as credit by exams (i.e. CLEP).
- Inputs placement scores into Banner.
- Schedules tutoring, testing, and proctoring appointments.
- Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
- Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
- Maintains accurate and complete records of the Learning Commons.
- Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
- Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
- Assists with college-wide user logon support and print management.
- Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
- Responds to faculty and staff needs for operational issues and assistance with operating equipment.
- Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
- Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
- Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
- Provides training workshops to students, faculty, and staff on the varying technologies at the site.
- Functionally supervises work study employees within the business unit.
- Performs other related duties within the job grade and job classification as assigned.
REQUIRED
QUALIFICATIONS
EDUCATION
and EXPERIENCE/TRAINING
- High school degree or GED
- Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions
KNOWLEDGE, SKILLS, and ABILITIES
- Intermediate keyboarding, grammar, math, and Microsoft Suite skills.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).
- High degree of accuracy and attention to detail.
- Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.
- Sensitivity to respond appropriately to the needs of students and the community.
COMPETENCIES
CRITICAL
COMPETENCIES
- Service
Focus
- Adaptability
- Quality
of Work
VERY
IMPORTANT COMPETENCIES
- Communication
- Collaboration