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LANOC Network Support Technician
KDDI AmericaLos Angeles, United Statesfull_timeVerifiedPosted 15 Dec 2024
About the role
•Business level English and Japanese (both in speaking and writing) is required.• Schedule: 7-3, 3-11 and 11-7 (three different shifts changing every week) including working weekends/holidays (5 work days per week)
Job Description:Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term. [Requisites] 1.Must be bilingual in Japanese and in English 2.Basic PC Skills (Microsoft OS, Word, Excel, etc) 3.Shift position including night shift and weekends (rotation) 4.Must have legal work authorization
BenefitsMedical & Dental & Vision- Full Time OnlyBasic Life Insurance and AD&DShort-Term Disability InsuranceFlexible Spending Account (FSA)Employee 401 (K) Savings PlanVacation Time1st year Ten (10) days Prorated2nd year (12) days3rd year (14) days4th year (16) days5th year (18) days6th and after (20) twenty daysThirteen Paid Holidays per yearSick TimeTuition Reimbursement Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at https://us.kddi.com/privacypolicy/
Job Description:Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term. [Requisites] 1.Must be bilingual in Japanese and in English 2.Basic PC Skills (Microsoft OS, Word, Excel, etc) 3.Shift position including night shift and weekends (rotation) 4.Must have legal work authorization
BenefitsMedical & Dental & Vision- Full Time OnlyBasic Life Insurance and AD&DShort-Term Disability InsuranceFlexible Spending Account (FSA)Employee 401 (K) Savings PlanVacation Time1st year Ten (10) days Prorated2nd year (12) days3rd year (14) days4th year (16) days5th year (18) days6th and after (20) twenty daysThirteen Paid Holidays per yearSick TimeTuition Reimbursement Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at https://us.kddi.com/privacypolicy/
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