Customer Service Associate - Refugee

Responsibilities:

• Provide basic support via phone in English

• Deliver an exceptional support experience

• Interact and communicate effectively with a variety of customers  

• Provide a memorable and delightful experience

Empowering Refugees at Foundever

We are proud to offer a welcoming and supportive workplace where refugees can build a promising future through paid training and career advancement. Foundever is hiring Seasonal Technical Customer Service Associates! Join our dynamic team and provide exceptional, personalized service by guiding customers and proving exceptional customer service. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team. Please note that this is a work-from-home position. 

 

 

Work with Us and You'll Enjoy:

• Working from home

• Computer equipment provided

• Full-Time Schedule 

• Hands-on, 100% paid training

• Internal Mobility (84% of our managers are promoted within)

• Employee discounts

• Referral bonuses

• EverBetter wellness program

• Enrolled in our in-house mentorship program aimed to provide guidance and support to help you adapt to your new environment

Qualifications:

 

• Must have High School Diploma or GED Equivalent
• 18 years of age

Equipment and Internet Requirements:

• Hardwired internet connection (no satellite or wireless)
• Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be a noise/distraction-free environment
• Desk and an ergonomic chair

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Refugee-Friendly Employer

We are proud to be a welcoming employer for refugees, recognizing the unique strengths, resilience, and diverse perspectives that newcomers bring to our workforce. At Foundever™, we are committed to creating an inclusive environment where everyone has the opportunity to thrive, learn, and grow. Your experiences and dedication are valuable to us, and we’re here to support your journey in building a successful career. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.