Software Test Engineer - Sr. Consultant level

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional team member and works mostly independently with guidance only in complex situations. The analyst will analyze and troubleshoot requirements, procedures, and problems to automate or improve existing systems under broadly defined practices and procedures. Work with developers in analyzing and developing process improvements for system administration/environmental build function.
Responsibilities:

The Global Client Certification and DPS support team has the following responsibilities:

Collaborating with the clients, Visa QA, and the Implementation groups to understand the client requests and system availability.

The focus of this role is to support client requests from several input channels, help the clients test new and current services, including regression testing, data creation and beta testing. The analyst will build test suites for services that include Business Enhancement releases as well as DPS Maintenance releases

• Provide day-to-day support to client institutions including response to customer inquiries related to complex applications issues or questions and ensure customer expectations are exceeded.
• Identify, troubleshoot and resolve complex processing, application usage, or business issues.
• Proactively identify and own issues through resolution working with business or development groups.
• Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production.
• Understand customer needs, business requirements, and priorities. Develop solutions and recommendations based on business needs.
• Assess operational opportunities to increase service quality or efficiency and function as liaison for customers between other Visa groups,
•  Educate customers on software applications, usage and functionality.
• Manage 1st and 2nd level technical support and operational customer service needs for Visa.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelors in Information Systems or equivalent combination of education and experience
• Typically requires a minimum of 2-5 years' experience in a QA/development role in software, financial or information services.
• Demonstrated experience in test planning, test design, test strategy, and test execution.
• Defines the quality space and roadmap to address it emphasizing development processes and testing.
• Serves as a quality lead for large cross-functional, cross-organizational projects, helping to define the software development processes, and scoping the test requirements. Leads other analyst in gathering test requirements and creating quality test plans for large complex projects.
• Proficiency with troubleshooting and resolving complex technical issues related to web-based software applications.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Proficiency providing technical and consultative support to external customers and identify business needs.
• Ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment.
• Proficiency of client-server networking and database management.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Experience in Agile or Scrum software development methodologies.
• Knowledge in testing web technologies,