Swedish Speaker in Estates & Offboarding Team

Job ID: 20549 

Would you like to be a part of an international team that provides a great value to Scandinavian Customers within the Bank Sector? We are now looking for a Swedish Speaker in Estates & Offboarding Team to join our great crew!

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity

Welcome to the Offboarding & Estates SE/NO team. We add value by performing operational procedures connected with various requests sent from our customers in Norway and Sweden. As Swedish Speaker in Estates & Offboarding Team you’ll play a valuable role in supporting relatives of our deceased customers in Sweaden, on many stages of the estate settlement.

What you’ll be doing:

• Supporting Estate and Balance Statement related customer requests
• Closing or blocking credit cards and payouts to customers
• Managing invoice payments and payout slips
• Broadening your knowledge of banking services
• Creating, developing and updating process documentation
• Working with internal applications and procedures to meet customers ever-changing needs, as well as working with methodologies that help improve our way of working (as LEAN), to be more effective and productive in our tasks
• Collaborating across borders with colleagues in Scandinavian countries
• Developing yourself by learning different tasks connected with the daily banking services
• Helping continuously improve process routines with new ideas and inputs

You’ll join a team working in an English and Scandinavian speaking environment, focused on personal development and team work. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you have the following skills and traits:

• Swedish on a strong communicative level (min. B2 level)
• English on a communicative level (min. B2 level)
• Ability to make independent decisions (willing to think outside the box)
• Analytical mindset and being able to pay attention to details
• Good knowledge of MS Office tools
• Being able to handle stressful situations and well-organized
• University degree and previous international experience (not a requirement but seen as a benefit)

 

In this position we additionally offer:

• Relocation bonus: In this position you will receive a monthly relocation bonus when relocating from another city – Recruiter will confirm all the details.
• Nordic language bonus: As long as your position at Nordea requires you to use Swedish language skills on daily basis, you’ll be rewarded with an additional financial bonus each month – Recruiter will confirm all the details.

 

If this sounds like you, get in touch!

 

Next steps

Submit your application no later than 27/12/2023. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

 

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

 

Please include permit for processing personal data in CV as following: 

 

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp. 

 

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to condu