Jobs and Careers

Senior Manager, Sales Tools and Systems

UKRemotefull_timeVerifiedPosted 29 Jun 2026

💰 $171,873/yr($146,092/yr – $171,873/yr)

About the role

About the Role:

As a key member of Fetch's Strategy & Operations team, the Senior Manager, Sales Tools and Systems is responsible for the strategy, governance, prioritization, and delivery of Salesforce and the broader sales technology ecosystem. Reporting to the Senior Director, Central Operations, this role serves as the bridge between business stakeholders and technical resources, ensuring our systems support organizational goals while driving operational efficiency and scalability.

This role is ideal for someone who combines strong Salesforce knowledge with program management, business analysis, and stakeholder management expertise. Success requires the ability to navigate ambiguity, prioritize competing business needs, and lead cross-functional initiatives from concept through execution. The ideal candidate is a strategic problem solver who can translate business objectives into scalable solutions while managing a team, external partners, and a portfolio of system enhancements.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Roadmap & Prioritization

Own the Sales Systems roadmap, partnering with stakeholders across Sales, Revenue Operations, Marketing, Finance, and Implementation to prioritize initiatives that drive business outcomes.
Establish and manage an intake and prioritization framework for system enhancements, balancing strategic initiatives, operational requests, and technical debt.
Own and maintain the Salesforce Jira backlog, ensuring work is clearly defined, prioritized, and aligned to business objectives and team capacity.
Facilitate prioritization discussions across stakeholder groups and drive alignment on scope, timelines, and expected outcomes.

Requirements Gathering & Solution Design

Partner with business stakeholders to understand processes, identify opportunities, and gather requirements for system enhancements.
Lead requirements gathering and solution planning efforts, translating business objectives into prioritized Jira epics, user stories, and implementation roadmaps.
Collaborate with Salesforce administrators and external consultants to design scalable solutions aligned with platform best practices.
Serve as the primary liaison between business teams and technical resources, ensuring clear communication and successful delivery.

Program Management & Delivery

Lead cross-functional Salesforce and sales technology initiatives from discovery through implementation, testing, change management, and adoption.
Manage project timelines, dependencies, risks, and stakeholder communications to ensure successful outcomes.
Coordinate delivery across internal team members and external partners while maintaining visibility into project status and priorities.
Drive continuous improvement of processes, governance, and system adoption across the organization.

Team Leadership

Lead and develop a team responsible for Salesforce administration, support, and enhancement delivery.
Manage workload prioritization, resource planning, and performance management for team members.
Oversee relationships with external consultants, and vendors to ensure quality delivery and alignment with business goals.

Salesforce & Sales Technology Ownership

Act as the product owner for Salesforce and related sales technology platforms, ensuring solutions support evolving business needs.
Provide strategic oversight of Salesforce configuration, automation, integrations, reporting, and data management.
Partner with leadership to ensure system capabilities align with organizational goals and reporting requirements.
Champion data quality, governance, and scalable system design across Salesforce and connected platforms.
Evaluate and leverage AI-powered solutions to improve automation, reporting, operational efficiency, and business insights.

Minimum Requirements: