Account Services Associate I

We’re thrilled that you are interested in joining us here at the Amynta Group!

This position assumes responsibility with regards to providing product, pricing and sales support to Sales, Dealership, Brand Manufacturer and Customers for US and Canada. This position has shared responsibility for contributing to company’s goals and objectives while improving operating efficiencies and expanded services. Manage phone availability and inbound / outbound call volume. Provide exceptional service and manage SL and AR for service. Provide product, pricing and sales support to Sales, Dealership, Brand Manufacturer and Customers for US and Canada.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Receive emails or calls from sales agent/dealers and determine the nature of the request: special quotes; registrations, corrections; etc.
• Resolve the sales agent/dealer’s request or problem by providing the necessary information.
• Follow up personally with agent/dealer to ensure that request was resolved satisfactorily by email and or phone call.
• File correspondence and other documents according to the established file system via sharepoint. 
• Other duties as assigned by management.   

QUALIFACTIONS

• Excellent written and verbal communication for interacting with parties both inside and outside of the organization.
• Strong knowledge and proficiency with Microsoft Office programs.
• Ability to handle multiple accounts efficiently and meet deadlines.
• High school diploma or GED (required). Associate or bachelor’s degree (preferred).
• Minimum of 2 years of experience in related field.

 

BENEFITS:

• 18 days of paid time off per year
• 11 paid holidays
• Health, dental and vision insurance plan,
• Short-term disability insurance
• Long-term disability insurance
• Basic term life and accidental death and dismemberment insurance
• A 401(k) plan which includes an employer match
• Voluntary Life Insurance is also available

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.