Team Leader with German (Hybrid)

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�� Join us at Foundever!  ��

Foundever is one of the lead companies in bussiness process outsourcing (BPO), digital marketing, growth and talen management, innovative technologies, consulting and analytics!

�� Team Leader with German and English��
(Gdańsk Hybrid)

Your tasks will involve: 
✅ Leading, managing, overseeing and supporting a team of Customer Service Agents;
✅ Ensuring the Team fulfills KPI’s set by clients;  
✅ Facilitating clear and efficient communications;
✅ Rewarding Agents for best results;
✅ Participating in the recruitment and induction processes.

 

This job is for you if: 
�� You are looking to work in hybrid mode;
�� You have fluent command of spoken and written German (C1) and English (B2) (Both); 
�� You can effectively manage a team, offer constructive feedback, oversee processes and growth;
�� You have excellent manners and high personal standards;  
�� You are motivated and growth oriented;
�� You are no stranger to MS Office software;  
�� You think logically, and are good at problem-solving and introducing improvement solutions;
�� You have at least 12 months of experience with Customer Service positions. Product Specialist, Trainer and/or Mentor experience is a plus as well.

 

Join us and you will be able to: 
�� Grow and develop, 92% of our Management started their journey in Customer Care;   
�� Receive appealing social bonuses (Multisport card, access to private healthcare); 
�� Work in a great team with an amazing atmosphere.

What else should you know? 
�� Additional vacation funds or co-financing new glasses is a standard for us and additional funds for Winter Holidays.
�� We have internal programs promoting a healthy lifestyle and offer Psychological Support;
�� We offer access to broadly developed training platforms. Growth of our employees is important to us.

 

⏰ Do not wait! We are excited to hear from you! ⏰