Call Center Manager(Salary: $60,000-$70,000)

Description

Call Center Manager – TRIO Heating, Air & Plumbing

San Jose, CA
Salary: $60,000 - $70,000 + Performance Bonuses & Incentives
Full-Time | Weekend Rotation Required

Join Our Award-Winning, Fast-Growing Team

TRIO Heating, Air & Plumbing is transforming the HVAC industry with our state-of-the-art 10,000 sq. ft. Call Center in San Jose, CA. We’re looking for a driven and experienced Call Center Manager to lead our team, optimize performance, and ensure an outstanding customer experience.

Industry Recognition:

• Awarded 4 out of 5 national honors from Bryant, a leading HVAC brand
• Recognized by ServiceTitan in 2023 as the fastest-growing HVAC company in the nation
• Planted over 10,000 trees as part of our “Plant 1 Tree Per Job” initiative

If you have a track record of leading high-performing teams and are looking for a leadership role where you can make a real impact, this is your opportunity.

Why Join TRIO?

• Competitive Salary: $60,000 - $70,000
• 401(k) Matching – 30% Contribution
• Performance Bonuses & Incentives
• Paid Holiday & Vacation Time Off
• Comprehensive Health, Dental, & Vision Insurance
• Opportunities for Career Growth & Leadership Development

About the Role

The Call Center Manager will be responsible for leading a team of Call Center Representatives & Dispatchers, managing daily operations, and ensuring high call conversion rates. This role requires strong leadership, process optimization, and a focus on results to drive revenue and customer satisfaction.

Key Responsibilities

• Lead, train, and coach a team of Call Center Representatives
• Manage a high volume of inbound and outbound calls
• Monitor team performance and optimize call conversion rates
• Handle escalated customer issues and ensure service excellence
• Work closely with technicians to coordinate efficient scheduling and dispatching
• Maintain accurate records and utilize ServiceTitan or similar CRM software
• Develop strategies to improve efficiency, drive sales, and increase retention

What We’re Looking For

• 3+ years of call center management experience (HVAC or home services experience preferred)
• Proven leadership skills with the ability to coach and develop teams
• Strong decision-making and problem-solving abilities
• Fast and accurate typing (45+ WPM)
• Tech-savvy, with experience using Microsoft Suite & ServiceTitan (preferred)
• Ability to work in a fast-paced, performance-driven environment
• Must pass a pre-employment drug screen & background check

What’s in It for You?

• Competitive salary + performance-based bonuses
• Leadership role with growth potential
• State-of-the-art call center and technology
• Supportive and collaborative team culture
• Incentive bonuses and professional development opportunities

Ready to Take the Next Step?

Apply online at: TrioHeatingandAir.com
Call us at: (408) 290-9549

Join a team that’s setting new standards in the industry. Apply today.