Commercial Customer Success Engineer, Public Sector

Job Description

We’re looking for a Customer Success Engineer to drive the success of Procore’s Public Sector Commercial customers. In this role, you’ll manage a book of customers and will also be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Customer Success Engineer, you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative mindset and knowledge of the construction industry along with Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role can be based remotely from a US location. We’re looking for candidates to join our team immediately!

What you’ll do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.

• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform

• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology

• Participate in product demonstrations and coordinate multiple technical resources, both internal and external

• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication

• Foster a positive team culture by supporting and mentoring your fellow Procorians

• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader

• Develop a mastery of Procore’s products, professional services, and industry best practices

• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred

• 3+ years of Customer Success, Professional Services, Technical Pre-Sales experience working with Public Sector customers; 1:many scaled Customer Success experience a plus

• 3+ years of Public Sector Construction industry expertise preferred 

• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects

• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

• Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus

• Understanding the construction industry across different verticals (general contracting, owner rep, etc.) is a plus

• Previous experience as a  construction Project Director, Project Manager, Project Finance Manager, Estimator, or Project Engineer preferred

• A positive energy source in a fast-paced, diverse, forward-looking environment

Additional Information

Base Pay Range $83,200 - $114,400 plus commission for an estimated on-target earnings of $104,000 - $143,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment an