Non-clinical liaison

Department:

02256 AMG Chicago N Clark - OB/GYN: Midwives

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Must be bilingual Spanish

Major Responsibilities:

• Responsible for facilitating patient care within and between the Heartland Health Centers and within the AIMMC system, as directed by the provider.
  •     7)Coordinates service with other associates to ensure minimal patient wait time.
  •     1)Translates Spanish/English, as needed.
  •     2)Provides/reinforces discharge instructions as directed by the provider.
  •     8)Serves as patient chaperone as requested by provider.
  •     9)Performs other duties as assigned.
  •     3)Assists patients in obtaining additional services as ordered by the provider; makes appointments for the patient as needed.
  •     4)Notifies provider regarding patient needs and changes in condition.
  •     5)Coordinates activities to promote patient satisfaction.
  •     6)Schedule appointments with provider at Heartland Health Center, AIMMC OB/GYN Treatment Center and Antenatal Resource Center.
• Clerical duties
  •     1)Reviews/updates appointment schedules, organizes workflow, informs provider regarding delay/status changes. Rearrange patient schedules as needed for patient care/staffing.
  •     2)Maintains daily and monthly visit logs.
  •     7)Completes forms as necessary for patients, ordering durable medical equipment as needed.
  •     8)Maintains patient education materials in exam rooms, reaching out to representatives as needed for restocking of materials.
  •     9)Answers telephone calls/voicemails, transfers to appropriate department/person, and takes messages for call backs.
  •     3)Prepares monthly summary of visit for Heartland Health Centers - Wilson and AIMMC Nurse-Midwifery supervisors.
  •     4)Maintains logs of EDCs, transfers, referrals and ultrasounds. Updates logs on a regular basis as needed. Creates and maintains new record keeping forms and statistics dependent on service needs.
  •     5)Reviews and prepares medical records for visits. Initiates search to locate missing information before visit.
  •     6)Scans lab results and other documents into patient electronic charts.
  •     10)Maintain a clean, orderly work environment.
• Demonstrates responsibility for professional growth
  •     1)Maintains awareness of current standards of care.
  •     2)Sets an example as a life-long learner, promoting continuous quality improvement.
  •     3)Seeks opportunities to attend classes through Advocate's programs.
  •     4)Attends onsite meetings and inservices.

Education/Experience Required:

• High school diploma or GED. Knowledge of medical terminology preferred. 1-2 years experience in an ambulatroy care setting or related area.

Knowledge, Skills & Abilities Required:

• Good communication skills. Familiarity with computers. Good time management and organizational skills.
• NA

Physicial Requirements and Working Conditions:

• Ability to work varying shifts to meet needs of Health Center. Ability to work under stressful conditions and in difficult situations. Ability to lift 50 pounds frequently and/or 10-20 pounds constantly. Able to respond quickly to patient needs and work at a fast pace. Work environment includes probability of exposure to adverse, hazardous or unpleasant conditions while caring for the sick. Ability to assist in evacuation of patients in the event of a fire or other disaster. Routinely works with potentially infectious specimens and patients.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the li